The fine
print.
We believe customers should understand how a repair works before they hand over their device.
Diagnostics & Estimates
Diagnostic findings are based on the condition of the device at the time of inspection. Additional problems discovered during repair may require a revised estimate.
Customer Approval
Repairs should only proceed after the customer has reviewed and approved the applicable repair estimate.
Customer Data
Customers should maintain appropriate backups before submitting a device for repair. Reforge Electronics should not be considered a data-storage service.
Repair Warranty
Publish your final repair warranty period and exclusions here before accepting customer repairs.
Mail-In Repairs
Customers should follow Reforge's shipping and packaging instructions. Final shipping responsibility and return terms should be published here.
Unclaimed Devices
Publish your legally reviewed abandoned-device policy, including notice requirements and applicable timeframes.